FAQ
General
If my order is designated as "Returned to Sender," what actions should I take, and will a replacement order be dispatched to me?
If your order has been marked as "Returned to Sender," please contact our support team at contact@tagaloatattoo.com. They will guide you on the necessary steps to address this issue. Depending on the circumstances, a replacement order may be arranged. Our team is committed to ensuring your satisfaction, and they will work to resolve the situation promptly. Thank you for your understanding.
What is the manufacturing location of my order?
The production of our items takes place in various locations. Certain products are manufactured in the United States and Europe, while others are produced in Asia. If you have specific inquiries about the origin of a particular product in your order, please feel free to reach out to our customer support at contact@tagaloatattoo.com for more detailed information.
What does the status "Unfulfilled" mean on my order?
The status "Unfulfilled" on your order indicates that it has not yet been processed or shipped. This might be due to various reasons, such as a high volume of orders, product availability, or other logistical considerations. Rest assured, our team is working diligently to fulfill your order as quickly as possible. You will receive a notification once your order has been processed and is on its way to you. If you have specific concerns or need further assistance, please don't hesitate to contact our customer support at contact@tagaloatattoo.com.
What is the crafting timeline for my order(s)?
Each panel in your order is meticulously printed and hand-stitched with the utmost care. Around 24 hours after placing your order, each item enters a queue where every panel undergoes a detailed printing and pressing process using the latest sublimation printing technology.
Subsequently, the printed panels move to the cutting stage, where they are precisely cut and heat pressed to ensure each panel is perfectly prepared for hand sewing.
Once the panels are cut and pressed, they are sent to our sewing facilities, where skilled seamstresses meticulously stitch and assemble the garments.
The items are then organized into individual orders, carefully packaged, and shipped. The crafting time for orders typically spans approximately 7-14 business days.
If you have any specific inquiries or need further details, feel free to reach out to our customer support at contact@tagaloatattoo.com.
What is the process involved in creating my order?
We employ cutting-edge sublimation printing techniques and utilize high-quality fabrics to ensure that our prints never crack, fade, or peel.
Every panel comprising our clothing is individually printed using the dye sublimation technique and is meticulously hand-stitched with professionalism and utmost care. This ensures the creation of durable and visually stunning garments.
What materials are used in the production of your items?
We prioritize the use of premium materials to ensure an exceptional clothing experience for you. For detailed information on the materials used in each product, please refer to the clothing description provided with each item.
Do your items fit true to size?
Our items are true to size, but it is advisable to check the dimensions provided in each product's specifications for the most accurate fit. For products sourced from Asia, we recommend selecting one size larger than your usual size for optimal fit.
If you have any specific sizing queries or require further assistance, please don't hesitate to contact our customer support at contact@tagaloatattoo.com.
Orders & Exchanges
Do I have to register to place an order?
It is possible to place an order without creating an account on our site.
You can simply add the desired products to your shopping cart, then follow the ordering steps by entering your delivery information.
You will then receive an order confirmation by email.
It's up to you to decide what best suits your needs.
How to Place an Order?
- Choose the item you wish to purchase and add it to your shopping cart.
- A window will appear showing you a preview of your cart
- When you have finished shopping, click on "Checkout" and fill in the required information.
- Then select PayPal and complete your purchase.
Can I exchange an item for a different size/color?
We apologize, but we do not offer exchanges at this time. To determine your correct size, please refer to our size guides, which are available for each item in the product description section of our store.
While it is uncommon, an item may occasionally be mislabeled. If this occurs, please contact us within one week of receiving your order at contact@tagaloatattoo.com.
Be sure to include your order number and photos of the mislabeled item.
We will gladly send you a new item.
Is it possible to modify or cancel my order?
Yes, it's possible to make changes to your order.
Please note, however, that adjustments to sizing, color, and address can only be made within 24 hours of placing the order.
If you wish to add or remove items from your order, kindly email us at contact@tagaloatattoo.com.
We'll be happy to assist you promptly.
How can I check that my order has been successfully confirmed?
To keep you informed and up-to-date, you will receive two notifications regarding your order.
The first notification – an order confirmation – will be sent to you as soon as you successfully place your order.
If you haven't received your order confirmation, please check your junk or spam mail to ensure it didn't end up there.
It's vital that the email address you use to place your order(s) is active and valid.
The second notification – a shipping confirmation – will be sent once your order is ready to be shipped.
Please keep in mind, it can take 24-72 hours for your tracking information to activate after receiving your shipping confirmation.
Where are the rest of my items? I only received a portion of my order.
Occasionally, we might ship your orders separately. If you have any questions or concerns, feel free to contact us at contact@tagaloatattoo.com, and we'll be happy to assist you further.
Shipping & Tracking
Do you deliver to Israel?
Due to the Israel-Hamas war, some of our carriers are no longer shipping to Israel. For the time being, we are unable to ship products manufactured in our European facilities to Israel.
Please note that if your order has a delivery address in Israel and includes products manufactured in Europe, we may put your order on hold.
Do you deliver internationally?
Absolutely, although some countries are excluded from shipments for legal reasons or due to limitations imposed by carriers.
The list of restricted countries may change according to world events, but for the time being we are unfortunately unable to ship to the following destinations::
- Crimea, Luhansk and Donetsk regions in Ukraine.
- Russia
- Belarus
- Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Due to Covid-19 and other service disruptions, our ocean carriers are currently unable to offer international shipping to the following countries as of March 29, 2023: :
- Afghanistan
- Belarus
- Greece
- Israel
- Laos
- Macao
- Myanmar
- Niger
- Niue
- Russia
- Sudan
- Syria
- Thailand
- Ukraine
- Yemen
The list of countries where our carriers do not offer international shipping is subject to change. To stay informed, the updated list is available on the USPS home page.
What is the estimated delivery time and how is it calculated?
Estimated delivery time (EDT) is our forecast of when an order can be delivered to you. EDT is the sum of estimated lead time and estimated delivery time:
estimated completion + estimated shipment = estimated delivery time
For all production methods, our average processing time ranges from 2 to 5 business days.
Our estimated lead time calculation considers both our current order volume and our capacity.
We use historical shipping data for your region to estimate shipping time.
Keep in Mind: Estimated Delivery Time is Not a Guarantee
It's important to keep in mind that the estimated delivery time (EDT) is just that – an estimate. There are a number of reasons why your order may arrive after the EDT, including:
- Problems with print/embroidery files
- Products out of stock
- Shipping delays, such as failed delivery attempts, service interruptions, etc.
We aim to deliver on time, but unforeseen circumstances can cause delays. If your order is delayed, please wait a few more days and then contact us at contact@tagaloatattoo.com for assistance.
How can I track my order?
Once your order is complete, we'll send it to the carrier and immediately notify you through email that it's been shipped, including a tracking number. Simply click on the number to track your package's location and receive the latest updates.
Once your order has been handed over to the carrier, updates on the status of your order and its delivery will depend on their tracking services. If you have any problems, please contact us via contact@tagaloatattoo.com, and we'll do our best to help.
My tracking link doesn't work, why?
Upon receipt of your tracking information, it's normal for the status to show 'pre-shipment' for 48-72 hours.
Once our shipping partners collect the orders from our warehouse, your tracking information should begin to show updates.
If you notice that your order is still showing as 'pre-shipment' after 72 hours, please reach out to us at contact@tagaloatattoo.com.com for further assistance.
What should I do if my order has not arrived after the estimated delivery time?
If the estimated delivery time for your order has passed, we recommend that you follow these steps:
- Be patient. Sometimes shipments can be delayed for unforeseen reasons. We understand that this can be frustrating, but please note that our estimated delivery time is only an estimate and not a guarantee.
- Contact the carrier. You can contact the carrier directly for information about your shipment.
- Contact your local post office
- Contact our customer service department at contact@tagaloatattoo.com. Let us know that your order is late, and we'll do our best to find relevant updates for you. Please note that we may ask you to wait a few extra days to receive your order.
If you have not received any news about your shipment, even after following all the steps, we recommend that you submit a claim for packages lost in transit no later than 30 days after the estimated delivery date. We will investigate your claim and if we have made a mistake, we will resend your order at no extra charge.
Please remember that we cannot reship an order if the tracking information confirms delivery, even if you claim not to have received it. In this case, any replacement will be at your expense.
What if I've entered the wrong address?
If you have entered an incorrect address at the time of payment, you can still change it while we are processing your order (i.e. 24 hours). As stated in our general terms of service, once your order is ready for delivery, we cannot guarantee the possibility of modifying the information.
Returns & Refunds
If I'm unhappy with my purchase, is it possible to return it and receive a refund?
We treat each case individually. If you would like to request a return or exchange, please go to return policy.
Please note that a restocking fee will apply.
I received an incorrect/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged.
To help us resolve this issue quickly, please email us at contact@tagaloadesign.com within a few weeks with pictures of the damaged product, your order number and any other details you may have regarding the product. damaged product, your order number and any other details you may have regarding your order
How long does it take to submit a return or exchange request?
If you have a problem with a poorly printed, damaged or faulty item, you must contact us within 30 days of receiving your order. For packages lost in transit, all claims must also be submitted within 30 days of the expected delivery date.